Understand the role of ‘Service Centre Technical Account Manager’, and what it is like to be on the internship from an interns perspective.

Name: Victoria Poku
Which university/course: Aston University, Politics and Economics
Job Title: Business Consulting & Project Management: Service Centre Technical Account Manager 
Where are you based: Microsoft HQ, Reading

Brief description of your job:

As part of the Service Centre, my role includes completing tasks on behalf of Technical Account Managers, to give them back time that could be used more efficiently and invested towards their customers. I am part of a team that is constantly developing new services for our internal customers

Which 101 teams are you in? (101 teams are intern/apprentice run and lead initiatives that form part of your responsibilities whilst at Microsoft).

Not only am I a member of this amazing team (Be Your Future), I am also one of the Outreach Leads of GetOn. GetOn is an intern/apprentice led initiative to get young people more involved in the technology sector. As part of the Outreach segment of GetOn, myself and the rest of the team, travel across the UK attending workshop days, schools and careers fairs to help young people understand the career options in the tech sector, and the pivotal role technology has now, and will continue to have in the future. I chose to be part of GetOn, because I wanted to inspire young people and make them aware of how vast the opportunities are. When I was in school there was not a strong emphasis on how important getting involved in technology was, therefore I wanted to be part of an initiative that educates young people.


One of my personal highlights whilst at Microsoft; meeting Toni Townes-Whitley, who is the Corporate Vice President of Worldwide Public Sector at Microsoft.

A top tip for being successful during the application process:

Be honest. There is no point on selling yourself as someone who you think Microsoft would want. It is best for both yourself and Microsoft to be yourself. Having said this, make sure you are presenting the best version of you. Make sure all your strengths are on show, and think about what makes you different from everyone else. Stay consistent and read up about the ethos of Microsoft, and what elements you personally associate with.


What has surprised you the most about working at Microsoft?

The people and the responsibility. At the beginning of my internship I was very nervous and cautious about what I said. I never wanted to be known as the intern that asks too many questions or silly questions or come off as a nag. As I began to get more comfortable, I realised that the Microsoft Community was the complete opposite to what I initially believed. The network here is amazing; there is always someone available to answer any question relating to any topic, and people are genuinely interested in helping you succeed. There is this real spirit that if one person succeeds we all do. The responsibility given to interns is also a unique quality of Microsoft UK. We deal with real challenges, real customers and real money. I never thought so early in my internship, I could have such a visible impact.

How was the transition from university life to working life?

Difficult, I am not going to lie to you. Imagine having 9 am’s everyday! You go from having this life at university, where days could start as late as 4pm, have no lectures at all, or you could listen into lectures from the comfort of your bed. Well these days are long gone, and it was a snap back into reality starting my internship at Microsoft. However as hard as it was to adjust, it was an adjustment worth making. There is this saying, “Choose a job you love, and you will never have to work another day in your life.” Now don’t get me wrong, who doesn’t love a good lie in, but this internship is one worth waking up for, every single day.

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